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Shipping & Returns

 

Shipping

The Hamperclub Gourmet Foods uses reputable contract couriers. Whilst we endeavour to make sure the delivery of your hamper is made at the allocated time, we cannot guarantee unforeseen circumstances, such as a hamper not arriving on time or theft of a hamper.

Late delivery does not constitute a failure of this agreement and therefore does not entitle you to cancel an order.

All hampers presented in a basket or a non corrugated box, will be delivered in a new cardboard box to ensure the hamper does not arrive damaged.

It is the customers responsibility to inform The Hamperclub Gourmet Foods if a gift has not arrived. Once we have been notified, we will track and trace your gift accordingly as each gift has a tracking number attached to it.

Please make sure you give the correct address for the recipient. Additional charges will be made for re-delivery due to incorrect address.

Bulk orders
Please enquire for a quote for multiple deliveries at the same address.

Returns/Refunds Policy
The Hamperclub Gourmet Foods will not accept returns due to personal preference. we take care in how we package our hampers to avoid damage, if a product arrives damaged due to delivery, please inform The Hamperclub Gourmet Foods as soon as possible .Product replacement will only take affect once item has been returned to our warehouse for assessment. If product is deemed damaged or faulty, we will be happy to replace it. There are no returns or exchange for food items once they have been opened.

 


 

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